Toronto Pearson Airport has been hit with eight separate lawsuits involving poor wheelchair service that caused injury, and even death. The lawsuits allege that this was the result of a shortage of wheelchairs as well as poor staff performance and training.
Isabell Mackie of Flin Flon, Manitoba, was one of those effected. Mackie was told she could try and board the plane on her own because she was worried she would miss the plane. She explains, “it was very steep and I was having trouble and all of a sudden I just took off running and I hit the plane. I literally smashed into the airplane […] I never would have fallen or got hurt … if I had of had a wheelchair”. She now lives with permanent knee and back injuries, and filed a $2.25 million lawsuit against the airport. Her lawyer, Sandra Zisckind, joined the show to discuss, as did Ing Wong-Ward, a Disabilities Advocate.