Air Canada is facing a class action lawsuit after a computer error led to flights being advertised at VERY low prices.
A 10-credit flight pass (meaning you get your hands on 10 one-way flights) was advertised on August 25th for $800. That’s it! Depending on the destination, you’d be lucky to pay $800 for just ONE flight! Customers jumped on the offer, bought the pass, but when they tried to book the actual flights, they were denied
After they discovered their mistake, Air Canada canceled all passes.
Air Canada spokesperson Peter Fitzpatrick said in a statement a “computer loading error resulted in a temporary mispricing of a West Coast flight pass product for Business Class travel” on Aug. 25.
“The product, good for 10 flight legs, was displayed at CAD$800 instead of the correct price of CAD$8,000. Once Air Canada became aware of the error on the evening of August 26, the passes were withdrawn from sale and the booking of flight credits was inhibited. Air Canada is contacting purchasers to apologize and provide a refund. However, any flight pass credit bookings already made using the passes will be honored.”
B.C. law firm Munroe & Company alleges the airline broke consumer protection laws. The firm filed the suits in the Superior Court of Quebec and a similar class action in the Supreme Court of British Columbia.
“Air Canada sold discounted flight passes to consumers and subsequently repossessed the flight passes,” said the firm in its summary of action. “After repossessing the flight passes, Air Canada deleted information from its website and misrepresented its contractual rights to consumers.”
The suit seeks compensation for affected customers for the loss of the flight passes, as well as “compensatory and punitive damages for misleading customers.”
Do you think Air Canada owes their customers anything in this case?