Last weekend, chaos erupted at Rio Airport after a flight to Toronto was cancelled due to mechanical issues not once, but twice, stranding at least 170 passengers for two days. Air Canada put all passengers into Rio’s airport hotel, offered an apology to the passengers, and gave them a couple discount flight vouchers. However, the vouchers expire on November 2017, one is 25% off and the other is 30% off a flight for two, and they can’t be combined.
Is that good enough? Should the Canadian government do more to ensure air passengers are treated fairly? For example, under European law, airlines need to give passengers who are delayed more than three hours up to €600 a day.