Have you ever had to “fire” a customer? Declined to do any future business with them based on their actions and attitude?
Two Calgary businesses have done just that recently.
The first story involves Kim Ruppe, who told CTV News that she signed a deal with Village Honda in Calgary for a 2016 Honda Odyssey. After negotiating a price with the dealership, she left a $1,000 deposit and was told that the van would arrive two weeks later. The two weeks then increased by another six, as did the price – she was told she’d have to pay another $2,500 due to a financing mistake.
After filling out a scathing questionnaire for Honda Canada, Village Honda’s general manager informed Ruppe that her deal had been cancelled, and her deposit money was being refunded. The dealership felt that they no longer wanted her business. Ruppe claims that she still wanted to proceed with the purchase, but the Village Honda refused to continue the relationship.
Meanwhile, at the Tool Shed Brewing Company, an outspoken customer was “fired” following his never-ending “advice” and online complaints.
The brewer posted the following note on their website:
We regret to inform you that we have unfortunately had to make the hard decision to let you go.
It is a hard time out there in Alberta these days and lord knows it’s our customers that have gotten us to where we are today. You can imagine how hard it has been on us to have had to make this very difficult decision.
Graham Sherman, owner of the Calgary-based brewery, indicated to CBC News that the letter was soaked with satire, but he did feel that the customer was being an “a–hole” regarding his criticism of Alberta beers.