Air Miles customers desperate to redeem their points ahead of the January 1st, 2017 deadline are freaking out after facing big hurdles.
Many customers have reported waiting on the phone for over 2 hours with Air Miles’ customer service in an attempt to redeem their pile of points. Some who opted for the customer service “call-back” option are still waiting for the phone to ring!
Unfortunately for customers looking to book a vacation using their Dream Rewards, they can only redeem over the phone.
The CBC offers a good look here at how this issue is affecting many Canadians.