An Oshawa, Ont., mother says she was shocked to hear police won’t be filing charges against a 3D ultrasound clinic in Pickering, Ont., after 20 other mothers came forward to police to say they have been given identical prenatal images.
Durham Regional Police said Monday they had closed their investigation into BabyView 3D Prenatal Imaging, after receiving 21 complaints about the business from mothers across the region, after determining a “computer error” led to the wrong photos to be issued and no criminal intent.
“A lot of the girls got the same image and some of them were darkened, lightened, some of them were mirror-flipped — so the face was facing the opposite way — so I’m quite speechless, I really don’t know what to say,” Jenn Cusimano told Global News.
“I was so shocked when the officer called me this morning to tell me that. I was upset, angry, I don’t even know.”
Cusimano said she was devastated but thought perhaps it was a mistake and has since started a Facebook group for other mothers to come forward with similar experiences. She added she had paid about $160 for a gender determination, two photos and a heart monitor.
She said she posted the picture on Facebook last month, and then to an international group of about 1,500 women with babies due in September 2016, when someone noticed the similarities.
“I’m pretty upset about the whole thing,” she said.
Cusimano also said she and other mothers in the group were discussing taking legal action by moving forward with a class action lawsuit.
“Maybe just so we can get our full refund back, because they’re only offering $30 or $40 back just for the pictures,” she said.
“A lot of the girls were also told the wrong gender, I know at least five of them were told the wrong gender and the whole experience was just a nightmare.”
A spokesman for DRPS was not immediately available for comment but Cusimano said she was told investigators looked through BabyView’s computer system for several days before determining there was a technical glitch and that no charges would be laid.
For its part, BabyView put out a statement on Facebook initially that apologized for the situation and blamed it on a computer glitch — but it is no longer on the site.
BabyView could not be reached for comment Monday, but a new statement was issued on May 19 that stated the 3D imaging service was “compromised because of some technical glitch.”
“We have already put some new protocols and procedures in place to avoid such incident in the future. We do apologize to our valuable customers for this unfortunate incident,” the statement read.
“To compensate we are looking forward to get the details of all those clients who were impacted and if they truly believe they were handed over the wrong pictures please come forward.”
Cusimano said she was offered a discount at another 3D ultrasound imaging centre in the region, but still feels doubtful about the entire process after her experience with BabyView.
“Although I’m sure the pictures are real that time you still have that uneasy feeling,” she said. “That thought in your head of ‘What if?’”