What kind of cases are being tackle by the Ontario Human Rights Commission?
P.G. suffers from post-traumatic stress disorder, OCD and germaphobia.
These conditions have kept him from holding a job since 2002.
Despite all of that, he and his spouse were able to get out of the house and enjoy a weekly meal at their neighbourhood Baton Rouge.
P.G.’s list of demands for the staff included:
– seat him away from other patrons
– seat him at his preferred booth
– clean the vinyl booth seats in view of P.G.
– bring P.G.’s cutlery on his plate
– no lemon slices in his water glass
– bread always presented in a basket
– baked potato served in a specific way
Staff accommodated his needs, up until restaurant ownership changed hands in the fall of 2013. The restaurant informed P.G. that they would no longer see to his specific needs.
On December 13th, 2013 P.G. and his spouse received no service for 45 minutes. When they asked to speak to a manager, they were made to wait again for another 30 minutes. The manager informed the patrons that staff did not want to serve them because they were high maintenance customers.
P.G. told the manager that human rights code requires that his needs be met, but that didn’t stop the manager from kicking him out.
An Ontario Human Rights Tribunal adjudicator ruled in favour of P.G. (Baton Rouge never responded to the allegations) and awarded him $12,000.
Read the whole story HERE in the Toronto Sun, where Michele Mandel does a great job at telling the story!