Canadians continue to have a love-hate relationship with their cell phones; they love being able to stay connected no matter where they are, but they hate having to deal with the companies that bill them for the privilege.
According to The Commissioner for Complaints for Telecommunication Services, a non-profit organization which fields complaints about communications companies, nearly 10,000 complaints were filed in 2014-2015 from those who had enough with their provider.
And the biggest complaint has to do with billing. A new Angus Reid Institute poll finds 61% of Canadians feel their cell phone plan is too expensive.
Canadians pay some of the highest rates in the world; the big 3, Bell, Rogers and Telus, have all raised rates this year.
55% feel there is not enough competition in the industry.
The poll also finds just over 60% say they haven’t heard too much about a recent Canadian Radio Telecommunications Commission decision which does not require the larger cell phone companies to enter into agreements with the Mobile Virtual Network Operators, which the MVNOs say curbs competition.
Only 14% say that decision by the CRTC was the right one.
Meantime, the CRTC will begin a three-week public hearing in Quebec Monday, to review basic telecommunications services in Canada.