Air Canada refused to allow 85-year-old Ruth Hannah and her granddaughter to board a plane last Monday after they arrived TWO MINUTES late at the Pearson check-in counter.
They arrived at the airport at 10 p.m. to catch an 11 p.m. flight to P.E.I., in order to visit Hannah’s dying brother.
Their arrival at check-in was slightly delayed after they were unable to locate a wheelchair for the elderly passenger at the airport’s front doors.
The two women pleaded with Air Canada personnel to let them board, but the airline refused their request.
They claim that a customer service manager said “I don’t care who is dying, you’re late, too bad, so sad, you don’t fly today.”
Air Canada spokesman Peter Fitzpatrick recently responded to the story after it made its way to the media: “This is a very regrettable situation and we are sorry the family was unable to travel in time. Unfortunately, they did arrive late for check-in, which is why they were not boarded.”
Do you think Air Canada should have cut these two travelers some slack?
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