Investors are calling billionaire Elon Musk ‘thin-skinned’ after he decided to deny one of his revolutionary cars to a disgruntled customer.
The CEO of Tesla Motors canceled venture capitalist Stewart Alsop’s (of Alsop Louie Partners) pre-order on Tesla’s new Model X after the businessman posted a scathing blog about the launch event for the all-electric crossover.
In his post, titled “Dear @ElonMusk: You should be ashamed of yourself”, Alsop wrote the the September 29 launch began an hour and a half late, failed to provide food for the attendees despite taking place around suppertime, and began with a riveting slideshow about the car’s safety features. Alsop was also disappointed that he wasn’t able to actually see the car by the time he left at 9 p.m.
“It probably won’t matter that you screwed up this event completely,” he wrote. “It would still be nice if you showed some class and apologized to the people who believe in this product.”
In later post, Alsop revealed that not only did Musk not apologize, he cancelled the angry blogger’s car order!
Musk has since argued that Alsop’s post was a personal attack. He also questions the public’s reaction to the incident.
Must be a slow news day if denying service to a super rude customer gets this much attention— Elon Musk (@elonmusk) February 3, 2016
Have you ever had to end your relationship with a customer due to poor conduct or negative feedback?
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