Air Canada ruined two Nova Scotia couples’ trip to Las Vegas, and now they want compensation. They’ve even sought help from a passenger rights advocate in order to be made whole again!
Here’s how Samantha Chaulk, Steve Healy and company’s entire trip fell apart.
– After everybody boarded the plane in Halifax, two passengers realized that their connecting flight in Toronto had been cancelled, prompting them to request permission to disembark. This added 45 minutes to the trip. Air Canada blamed the delay on severe winter weather conditions.
– Thanks to the delay, the couple missed their connection from Toronto to Las Vegas. They were then rebooked on a connection to Calgary the following day at 4pm, and from there they would head to Vegas.
– Early the next day, they discovered a flight leaving for Vegas that had empty seats in business class. Their tickets were valid for economy class only. When asked about the seats, Air Canada said it was against their policy to bump up passengers if they haven’t paid for the upgrade. They also refused to bump up economy passengers to business, so they could take those seats.
– The couple arrived in Vegas after taking the Calgary connection, causing them to miss a day of vacation, including a Cirque du Soleil performance. Sacrebleu!
– After arriving in Las Vegas, they were informed that their luggage hadn’t arrived. They filed a claim and were told their luggage would arrive within 24 hours. It didn’t. Air Canada indicated that they would receive $50 a day in compensation, so the couple were careful to keep expenses in check when buying replacement clothes and toiletries. The luggage eventually arrived one day before their departure.
The couples have filed claims with their credit card company, who will cover $500 in travel insurance. They’ve also filed a claim with Air Canada.
Each couple is claiming more than $1,300 in out-of-pocket expenses incurred thanks to their temporarily lost luggage.
Air Canada provided each of the four passengers with $250 vouchers for another flight, but the couples aren’t so sure they’ll ever fly Air Canada again.
They’d also like the airline to pay them the difference between their expenses and what their insurance provider will cover.
Does Air Canada owe them a dime beyond the vouchers? And should the airline have bumped them up to business class?
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