Are you so cheap that you decline the cost of cancellation insurance whenever you purchase airplane tickets?
Here’s a good reason why you should start paying that fee!
New Brunswicker John Paciga bought two tickets for a trip to California from Air Canada at a cost of $1,700. He and his wife were planning to enjoy the summer on the West Coast.
Unfortunately, his wife became sick (diagnosed with cancer) and the couple had to cancel.
Problem is, they didn’t purchase cancellation insurance, as he admitted HERE to the CBC! They thought their American Express card would cover that issue.
It wasn’t until Paciga took to YouTube and other social media with a video plea that Air Canada took notice and contacted him.
He wanted Air Canada to show more compassion to people in his situation, and the airline did – they fully refunded his flight, so long as a doctor’s note is produced.
Paciga wasn’t happy with Air Canada’s policy that travel vouchers be offered to travelers who have to cancel their flights, because the vouchers are non-refundable and must be used within one year of original booking. He also thinks the cancellation issue isn’t fair to the people who struggle to pay for the lowest-priced tickets.
Do you think Paciga has only himself to blame in this situation, since he was the one who decided no to purchase cancellation insurance? Should businesses like Air Canada show compassion instead of always focusing on profit?