Tariq El-Nograshy is 115,000 air miles lighter after learning that the Aeroplan loyalty program he was a part of had taken away ALL of those miles!
He’d been building up his account over years of frequent flights across Canada on business working for a food company.
He learned that his balance was at a crushing ZERO when we went to book a vacation to the Philippines for this fall.
Unfortunately, Aeroplan’s terms and conditions stipulate that in order to hold on to those coveted points, a customer must accumulate or spend some miles during a one-year stretch.
Aeroplan claims that they send an expiry notification email to members 10-12 weeks before their points are slated to go bye-bye, but El-Nograshy says he never saw that email enter his inbox. He thinks they should send multiple emails, send a physical letter, and even make a telephone call to inform customers of impending expiry.
Have you seen your wealth of points, whether they be air miles or shoppers optimum points, dry up unexpectedly without warning? Should their be an expiry on the points you’ve worked hard to earn?
Read the whole story HERE, brought to us by Global News’ Sean O’Shea.