All Stacy Latham wanted to do was end her gym membership after on year without penalty, as promised in her contract, but what she got was nine months of fees after she quit.
After an investigation CPBC, an non-governmental independent agency that regulates gyms and other businesses and governs consumer contracts under provincial law, found that owner Scott Midgley had continued charging Latham after she had properly cancelled her contract within one year.
But Midgley disputed the CPBC’s conclusion that he did anything wrong, He maintained that Latham signed a contract agreeing to pay a $90 cancellation fee if she ever cancelled the lifetime contract.
He said in return she received a lower monthly rate (then $29 a month, compared to $69 a month for a month-to-month contract with no cancellation fee), a practice that he said is standard in the fitness club industry.
But Latham insists, and the CPBC agreed with her, that she had signed a 12-month contract.
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